Cheryl Ferullo said her husband was exhausted because of sleep apnea, a condition common in overweight people, and was taking medications for diabetes, high blood pressure, and high cholesterol.
His doctor suggested that the best way to resolve these chronic conditions, and stop taking medication, was surgery. An aunt who had a gastric bypass operation recommended her surgeon, Randall.
The day after Ferullo’s operation, his wife said, he was in terrible pain.
The board’s statement of allegations said Ferullo spiked fevers to 106 degrees in the next several days, was confused, and his heart raced. Investigators said Randall failed to promptly investigate whether his patient had a leak or bleeding at the surgery site.
Ferullo died, of sepsis, an overwhelming infection, while being flown by helicopter to Massachusetts General Hospital, his wife said.
Hallmark suspended Randall that day, according to the board’s website, and he resigned permanently in November 2012 — two and a half months before the 67-year-old MetroWest patient died.
In her case, the board said she was “a high risk patient’’ and required even “more urgent treatment for complications.’’ The board said Randall failed to quickly evaluate her for a bowel obstruction when she began vomiting several days after surgery.
During 2011 and 2012, both Hallmark and MetroWest, with hospitals in Framingham and Natick, were designated Centers of Excellence by the American Society for Metabolic and Bariatric Surgery and the American College of Surgeons — seals of approval they proudly displayed on their websites.
Dr. Jaime Ponce, president of the bariatric surgery society, defended the accreditation program.
He said hospitals accredited by the society are far safer, because they must perform a minimum number of surgeries, buy operating room tables large enough for overweight patients, and regularly review outcome data and improve their programs.
But he acknowledged that patients cannot rely solely on a hospital’s designation as a center of excellence to pick a surgeon. Evaluators inspect hospitals every three years and review their data annually, but do not evaluate surgeon performance, he said.
Hallmark and MetroWest said the surgery groups’ designation is valid, because it recognizes the quality of an entire program, not an individual doctor.
Blue Cross Blue Shield of Massachusetts, which had named Hallmark a Blue Distinction Center for Bariatric Surgery, suspended the designation this month after an inquiry from the Globe, because Hallmark did not notify the insurer that it had disciplined Randall, said Dr. Tony Dodek, vice president of medical quality and strategy. The hospital has used the distinction to market its program.
Hallmark granted Randall operating privileges in 1999, and soon after Randall took over the new obesity surgery program at Mass. General, where he trained several of the surgeons who work there today. Randall left Mass. General in 2007 to start the MetroWest program.
“He has taken on some of the more challenging people and saved a lot of lives,’’ said Dr. Matthew Hutter, who is one of the Mass. General surgeons Randall trained and who wrote him a letter of support.
Dr. Andrew Warshaw, the former Mass. General surgery chief who hired Randall and also recently sent a letter backing him to the medical board, said there were no problems with Randall’s medical care at the hospital. And, he pointed out, the complications the four patients suffered are a known risk of bariatric surgery.
But Randall was unusual in one sense, Warshaw said. He continued to operate the traditional way, through a large open incision.
“The only difference between Sheldon and other people here,’’ Warshaw said, “is that he was doing an open approach and the field was moving on to a laparoscopic approach,’’ which involves using long, thin instruments and a tiny camera to operate through several tiny cuts.
In the four cases cited by the board, investigators faulted Randall for performing open gastric bypass surgery even though it is associated with higher rates of infection and other complications than the less invasive laparoscopic approach — now used in the vast majority of cases.
Overall, bariatric surgery deaths have plummeted during the past decade, from more than 1 in every 100 patients to less than 1 in every 300 patients, said Dr. George Blackburn, a surgeon at Beth Israel Deaconess Medical Center. Surgeons believe the drop is in part due to more modern, less invasive techniques.
Blackburn said Randall provided him with data this summer, which showed that his complication and mortality rates were equal to or better than the national average. Blackburn then sent a letter to the medical board, saying, “Dr. Randall is an essential member of the community, providing vital necessary services to countless individuals.”
Liz Kowalczyk can be reached at firstname.lastname@example.org.