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Outside review ordered for state’s failed insurance website

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An independent technology firm will review the state’s failed health insurance website and make recommendations about how to move forward in rebuilding a system that allows people to easily shop for and buy coverage online.

That’s how the state’s old virtual insurance marketplace, created under a 2006 state law and run by the Massachusetts Health Connector, used to work. But the system was overhauled in October to comply with the federal Affordable Care Act. Since then, technical problems have frustrated consumers and required the state to process applications offline in order to prevent tens of thousands of people from losing coverage.

The technology firm MITRE will review the Massachusetts marketplace and point to a path forward, with costs covered by the federal government.

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