The first-floor call center for Encore Capital Group in the Delhi suburb of Gurgaon focuses on debt collection.
(Zack Canepari for The New York Times/File)
The disconnect
Americans want better customer service, but then that would mean paying for it
The first-floor call center for Encore Capital Group in the Delhi suburb of Gurgaon focuses on debt collection.
(Zack Canepari for The New York Times/File)
As consumers, Americans seem to want two things out of life: insanely low prices and flawless, round-the-clock customer service. And it better not come from India. (Full article: 925 words)
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