RE "AIRLINE travelers' frustration is soaring to new heights" (Travel, April 23): I beg to differ with Wichita State University professor Dean Headley when he says "Passengers on airlines are treated differently than other service customers." The MBTA commuter rail demonstrates a similar disdain for its paying customers on a regular basis.
My nomination for most flagrant ongoing abuse: Despite its policy for not charging customers for rides over 30 minutes late, even when a trip begins more than 30 minutes late, you must pay on board and then pursue the cumbersome process of seeking a reimbursement after the fact.
ROB EVERTS
Cambridge
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