9. Don't fight fire with fire
If your "TOT" is tantrum or bully-prone, mirroring back their childish behavior is a downward spiral. Avoid the temptation to win the battle and lose the war (and your job!). A better strategy is to calmly and concisely tell your boss how his or her actions affected you. Keep a matter-of-fact tone and be factual. Use "I" statements rather than "you" to avoid an accusatory attitude.