Enza Bono, 53

"I've been through a lot during my time as an associate at Baystate. My mother had a battle with cancer, and my husband was laid off from his company. During this difficult period, I received so much support, including a flexible schedule or an increase in hours if I needed it. Whatever I needed was at my disposal.

"I've stayed here for so long because of the professional – and personal – way we are treated. No one ever says, ‘That's not my job.' We're all a team, and the different departments help each other to get the work done."