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Steve Down General manager, Kryptonite | On the hot seat

Crash course in damage control

March 13, 2005

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News that the ubiquitous Kryptonite ''U-lock" bike accessory could be picked by ballpoint pens became a flashpoint in September after complaints from Web message boards spilled into the mainstream media. The Canton company eventually offered to exchange the locks at a cost of $10 million to Kryptonite's parent, Ingersoll-Rand Co. of Bermuda. In an interview with Globe reporter Ross Kerber, ... (Full article: 625 words)

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