THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING
Bill Hedlund got help from Adam Sholds, an employee at a Circuit City store, last week.

Stores hope tech advice will mean fewer returns

Clinics are set up to cut the mystery

By Jenn Abelson
Globe Staff / January 2, 2006

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When Bill Hedlund unwrapped his MP3 player for Christmas, the 63-year-old didn't know what the gadget was, let alone know what to do with it. (Full article: 805 words)

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