Sallie Mae called out once again
Officials claim lender's collection unit uses heavy-handed tactics
Jan Craig dreaded picking up her phone. A computer mix-up mistakenly showed she owed a $1,040 credit card debt, and for nine months a collections company allegedly harassed the Florida homemaker with automated voice messages or rude telephone representatives who demanded she pay up. One threatened to call her at all hours of the night. (Full article: 1065 words)
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