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Sallie Mae called out once again

Officials claim lender's collection unit uses heavy-handed tactics

By Ross Kerber
Globe Staff / May 13, 2007

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Jan Craig dreaded picking up her phone. A computer mix-up mistakenly showed she owed a $1,040 credit card debt, and for nine months a collections company allegedly harassed the Florida homemaker with automated voice messages or rude telephone representatives who demanded she pay up. One threatened to call her at all hours of the night. (Full article: 1065 words)

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