THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING

Retailers crack down on serial returns

Short-term 'owners' costing firms billions

By Jenn Abelson
Globe Staff / February 18, 2008

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Jimmy Deignan's first time was with a $500 portable DVD player. He bought it a few years ago at Best Buy for a Boston-to-Los Angeles flight, knowing he would return it for a full refund when he got back. More recently, in November, rather than spending $600 to rent a LCD projector for a business presentation, the Holden resident purchased ... (Full article: 1164 words)

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