Know when your words really belong to you

Q. I am a software developer. I have a good working relationship with a client I've worked with for over a decade. I am often asked to evaluate a project or document how something works. We communicate primarily by e-mail. On occasion I'm copied on further e-mails concerning the project, and I've been surprised to find my words incorporated, verbatim, into someone else's message, without attribution. Now, they have an outside consultant working for them, and he, too, is using my written words without attribution. Sharing my knowledge is part of my job, but it seems that putting your name on something you didn't write is not a good business practice. Should I do anything about it?

K.O., Boston

A. Ethically it is wrong to use another person's work without properly citing the source. Your client may think that because they hired and paid you, that they now own the right to use your words without attribution. Before talking with them, review the language of your agreement with them. Does it spell out ownership of your words? Next, decide if you want to bring up the issue. If you don't want this situation to continue, you'll need to talk with them, review your current agreement, and propose a change. You may even want to consult with your lawyer about the wording. Consider carefully how you'll react if they don't want to change the agreement.

Q. I have seen the way being considerate of your employees makes you a more effective manager. However, with my new team, some flexibility isn't enough. They want it all and are not considerate about how they ask for it. I want this to be an open and communicative group, but there has to be an equal amount of consideration on their part. How do I foster such mannerisms without having to revert to a dictatorial style of management?

M.D., Seattle

A. You foster an open and communicative culture by consistently modeling the behavior you expect. In addition you should clearly articulate your expectations and your boundaries for what's appropriate. You can be firm without being dictatorial.