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Rebuilding its fading image

New owners vow changes will return iconic building to dominant position

By Casey Ross
Globe Staff / May 26, 2009

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The John Hancock Tower cuts a stunning profile on Boston's skyline, but employees who work there say behind its shimmering facade lay blemishes most people never see: random hot and cold spots, a dank and dated cafeteria, and no on-site parking. (Full article: 887 words)

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