THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING
Innovation Economy

To ensure prompt replies, build a better e-mail

By Scott Kirsner
Globe Columnist / December 6, 2009

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Unlike me, you may always get an instant response when you fire off an e-mail. The very notion of having to follow up on an important request with a second e-mail, and a third, and then a phone call may be utterly unfamiliar to you. (Full article: 1154 words)

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