THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING
On the Hot Seat

Instant customer feedback helps restaurants improve

Ken Kimmel, cofounder Survey on the Spot. Ken Kimmel, cofounder Survey on the Spot.
By Jenn Abelson
Globe Staff / November 21, 2010

E-mail this article

Invalid E-mail address
Invalid E-mail address

Sending your article

Your article has been sent.

Text size – +

Nothing beats instant customer feedback, according to Survey on the Spot cofounder Ken Kimmel. Kimmel, 56, is helping restaurants capture these comments to improve their businesses with mobile technology designed by his Newton start-up. Kimmel, who previously was an executive at Dunkin’ Brands Inc., recently spoke with Globe reporter Jenn Abelson. (Full article: 654 words)

This article is available in our archives:

Globe Subscribers

FREE for subscribers

Subscribers to the Boston Globe get unlimited access to our archives.

Not a subscriber?

Non-Subscribers

Purchase an electronic copy of the full article. Learn More

  • $4.95 1 article
  • $9.95 4 articles
  • $25.95 Monthly