|Martha Coakley says rules to prevent unwanted services and fees from third-party vendors are long overdue.|
AG condemns ‘phone cramming’
Coakley says FCC must take charge
Coakley made her comments in a filing to the Federal Communications Commission, which is considering limiting the practice of third-party charges to consumers’ phone bills. Cramming occurs when customers are billed for outside services, such as upgraded voice mail or text messaging, but the fees are hard to find because they are crammed among the jumble of other numbers on monthly phone bills. Many consumers have complained the charges are for products or services they have never wanted or willingly ordered.