Local Search Site Search
Home Delivery
  • Home
  • Today's Globe
  • News
  • Business
  • Sports
  • Lifestyle
  • A&E
  • Things to do
  • Travel
  • Cars
  • Jobs
  • Homes
  • Local Search
  • Technology
  • Healthcare
  • Markets
  • Personal finance
  • Columnists
  • Home >
  • Business

Lucas Conley's 10 most overrated brands

  • Next
  • Previous

Southwest Airlines

America fell in love with Southwest's down-homey humor and low fares, but in the face of soaring oil prices and scandals, those corny jokes have fallen out of line with customers' moods.

The brand dream descended into a PR nightmare earlier this spring, when FAA whistleblowers revealed the airline had been knowingly flying 46 planes without proper safety inspections. Southwest initially responded with an ah-shucks press release that seemed disingenuous. The FAA levied its largest fine ever: $10.2 million.

The Washington Post recently called Southwest "the best of the worst." Clearly, the "LUV" is wearing thin.

(Justin Sullivan/Getty Images)
Southwest Airlines
  • E-mail to a friend
  • Prev
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • ...
  • 13
  • Next
  • forum Which brands do you consider overrated?
    • View Lucas Conley's website
    • |
    • Email him
  • Home
  • |
  • Today's Globe
  • |
  • News
  • |
  • Business
  • |
  • Sports
  • |
  • Lifestyle
  • |
  • A&E
  • |
  • Things to Do
  • |
  • Travel
  • |
  • Cars
  • |
  • Jobs
  • |
  • Real Estate
  • |
  • Local Search
  • Contact Boston.com
  • |
  • Help
  • |
  • Advertise
  • |
  • Work here
  • |
  • Privacy Policy
  • |
  • |
  • Mobile
  • |
  • RSS feeds
  • |
  • Sitemap
  • |
  • Make Boston.com your homepage
  • Contact The Boston Globe
  • |
  • Subscribe
  • |
  • Manage your subscription
  • |
  • Advertise
  • |
  • The Boston Globe Extras
  • |
  • The Boston Globe Store
  • |
  • © NY Times Co.