W.J. King: “In dealing with customers and outsiders remember that you represent the company, ostensibly with full responsibility and authority. You may be only a few months out of college but most outsiders will regard you as a legal, financial, and technical agent of your company in all transactions, so be careful of your commitments.”

William Swanson: “When dealing with outsiders, remember that you represent the company. Be careful of your commitments.”