Computer programs that react to speech gain real-world use
The man on the other end of the phone was angry -- very angry. A senior citizen, he had just received a bill for medical insurance that included a sizable increase in his monthly premium. He dialed up WPS Health Insurance and gave one of the telephone operators a piece of his mind. (Full article: 1101 words)
This article is available in our archives:
Globe Subscribers
FREE for subscribers
Subscribers to the Boston Globe get unlimited access to our archives.
Not a subscriber?
Non-Subscribers
Purchase an electronic copy of the full article. Learn More
- $4.95 1 article
- $9.95 4 articles
- $25.95 Monthly
