—Do you want to be treasury secretary?
I have a full-time job. I love leading Wells Fargo.
—You've got almost 270,000 employees, and you've said you try to talk to one, unannounced, every day. How do you do that?
I see somebody in the elevator, I call somebody on their birthday, I see a sales report or I see a great save or I hear a story about one person who is handing out bottles of water after Hurricane Sandy, and I call them up and say, ‘Thank you,’ and ‘What are you hearing?’, ‘What are you thinking?’ Or I might walk into one of our (bank branches) when I'm traveling and shake their hands.
—Do you wear a suit? Because that might give you away.
Sometimes I do. If I'm in a mountain town, I don't. One time I did and somebody came out of the bathroom with their kid and said, ‘Hey, Johnny, look, there’s a bank examiner.’