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SURVEY: BANK OF AMERICA LAGS IN CUSTOMER SATISFACTION

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2012 rating: 74
2007 rating: 74
Highest rating in the past decade: 74, in 2012 and 2007 (Rating for JPMorgan Chase is not available for 2003.)

JPMorgan Chase

2012 rating: 74
2007 rating: 74
Highest rating in the past decade: 74, in 2012 and 2007. (The rating for JPMorgan Chase was not available for 2003.)
Lowest rating in the past decade: 67, in 2010.

Shannon Stapleton/REUTERS

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