2012 rating: 79
2007 rating: 80
Highest rating in the past decade: 80, in 2010, 2009, 2008, and 2007
Lowest rating in the past decade: 76, in 2003
David VanAmburg, managing director of the index, said the customer satisfaction scores consistently show that people favor smaller banks and credit unions in polls—even though tens of millions of Americans and businesses continue to rely on the country’s largest institutions for checking and other services.