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Three regional banks top customer complaint list, new study reports

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Three regional banks in the Boston market ranked among the top 10 most complained about banks in the nation, according to a new report by a consumer advocacy group.

When adjusted for size, Boston-based Sovereign Bank attracted the second-most complaints, trailing only TCF Bank of Minnesota, according toby the US Public Interest Research Group. RBS Citizens Bank of Providence ranked number four, and TD Bank, which has headquarters in Portland, Maine, was seventh.

Bank of America, the country’s second-largest bank and target of criticism in recent years over fees and home loan practices, ranked 24th for complaints. Bank of America customers logged about three complaints for every $1 billion in deposits he bank holds, compared to the nine complaints per $1 billion by Sovereign customers.

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