Armed with increasingly sophisticated price-tracking tools on their smartphones and other devices, consumers have become bolder, and they know that they often have the upper hand during a tough season for retailers. Recognizing the new reality, some retailers, desperate for sales and customer loyalty, have begun training their employees in the art of bargaining with customers.
Last month, Best Buy essentially invited consumers to bargain when it announced that it would match the prices of any competitor this holiday season if customers showed proof of the lower price.
But other retailers are doing the same with less fanfare, or even making steeper concessions. DealScience, a website that collects, compares and ranks online deals, discovered that at least 20 percent of big box retailers had price-matching policies. Full story for BostonGlobe.com subscribers.