Business

A consumer’s best friend is often a retailer

This is a summary. To read the whole story subscribe to BostonGlobe.com

Q. I brought a Michael Kors jacket from Marshalls and within a month of wear it started falling apart at the seams. I contacted Michael Kors customer service and was asked to send an e-mail with pictures of the jacket and other detailed information. They responded by explaining they would not honor a warranty on a jacket sold at a discounter. Any help would be greatly appreciated.

A. It is pretty clear that Michael Kors doesn’t see customers who bought products at Marshalls in the same light as those who pay full retail. While the manufacturer was decidedly unsympathetic, a consumer’s best friend is often the retailer. In this case, TJX (owner of Marshalls, T.J. Maxx, and other off-price retailers) did the right thing

Full story for BostonGlobe.com subscribers.

Get the full story with unlimited access to BostonGlobe.com.

Just 99 cents for four weeks.

Share