Business

When store policies defy logic, it’s OK to speak up

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Q. I went to Walgreen today with a coupon that was mailed to me that had today’s date as the expiration. It would not scan. The clerk and manager were polite, but said they could not help, and referred me to call corporate. I called and was told by the rep (and then her supervisor) that the expiration date on Walgreen coupons is the midnight before the day, so my coupon technically expired. I explained to her that that did not make any sense. She was adamant that this is corporate policy with no further explanation. Is it legal to use a date, but to use a technicality to go back a day? Is this something worth pursuing with the attorney general?

Terri Sirignano, Wilmington

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