Business

Seven months later, $46m Deloitte system has more than 100 defects

Michael Marino, who formerly oversaw Deloitte’s business with Massachusetts government, acknowledged to a Senate panel that better communication would have helped.
Michael Marino, who formerly oversaw Deloitte’s business with Massachusetts government, acknowledged to a Senate panel that better communication would have helped.Lane Turner/Globe Staff

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More than seven months after its rollout, the $46 million computer system for managing unemployment benefits for tens of thousands of jobless workers still has more than 100 defects, representatives of the consulting firm that built the system told a Senate panel Tuesday.

Officials of Deloitte Consulting said 11 defects surfaced when the system was unveiled on July 1, but those problems multiplied as the system came into wider use. Deloitte has been steadily fixing them ever since, but company officials did not disclose the total fixed.

Still, their testimony before the Senate Post Audit and Oversight Committee marks the first time the New York consulting firm has provided an accounting of defects in the troubled computer system.

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