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New United terminal focuses on technology, efficiency

Jose Henriquez laid carpet tiles in United Airlines’ new 97,000-square-foot space in Logan Airport’s Terminal B on Wednesday.
Jose Henriquez laid carpet tiles in United Airlines’ new 97,000-square-foot space in Logan Airport’s Terminal B on Wednesday.Photos by Pat Greenhouse/Globe Staff

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United Airlines unveiled a $160 million upgrade of Terminal B at Logan International Airport Wednesday designed to consolidate operations, now split between Terminals A and C, in one location.

The renovations, 18 months in the making, are adding technology to allow passengers to take care of most things themselves. United Airlines will use 24 self-service machines for fliers to check-in and tag their own luggage within one minute, airline officials said. Fliers also will be able to board the plane themselves by scanning their tickets at the gate.

“This is our most progressive customer service terminal in the perspective of operation, efficiency, customer service, and ambiance” said Sam Sleiman, the director of capital programs at the Massachusetts Port Authority, which runs Logan.

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