“I just didn’t know about it,” said Chris Jones, an electrical engineer from Chelmsford, who used TurboTax instead. “I’ve never heard anyone talking about it.”
Still, Jones and many other people who buy tax preparation software fume about the extra fee to file online, just as many fliers hate added airline charges.
“It’s outrageous,” said Edgar Dworsky, who publishes the consumer website Consumer World and lives in Somerville. “This is a service that the state doesn’t charge the software companies a penny for. It’s nothing but a profit center.”
Dworsky says he wishes the state could find a way to push the software companies to drop the fees. But in the meantime, Dworsky is like many other taxpayers. He’ll still use TurboTax. But he’ll print out the state forms and mail them to avoid the fees.