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Consumer Alert

Despite 16 phone calls, she got no help from Verizon

By Mitch Lipka
Globe Correspondent / November 15, 2009

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Q. On Aug. 31, I began to receive calls from a collection firm for a Verizon bill. Since I had no past-due bills, I called Verizon to ask for the bill’s date and contents, but was told Verizon purged its records once the bill went to collection. The collection firm placed the bill in dispute and requested copies of all ... (Full article: 353 words)

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