Sky Energy Travel, a Boston-based operation targeting consumers traveling to Asia, has been collecting complaints about taking money from some clients while not providing them with their tickets, the Better Business Bureau said today.
The BBB issued a warning about the travel agency, citing a recent increase in complaints and inquiries about the business. The company has been in business since 2004, but the complaints ramped up starting in June, the BBB serving the Boston area said.
“It’s important to do your research and make sure you are dealing with a reliable business before you make travel arrangements,” BBB spokeswoman Paula Fleming said.
Consumers who have complained about Sky Energy say they have paid fees and airfare often in the thousands of dollars only to be told the arrangements have been canceled. Then, they said, the company would not provide refunds.
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Mitch Lipka is one of America's leading consumer journalists and advocates. He is an expert in product safety, recalls, scams, and helping consumers get out of jams. He is a nationally known consumer columnist and runs TheConsumerChronicle.com. He lives in Worcester. You can find him on Facebook or reach him at ConsumerNews@Aol.com