7 tips for winning a credit card dispute
A winning hand
Do you want to hold a winning hand throughout the credit card dispute process? In phone conversations, stay calm and never raise your voice -- even if the person on the other end of the phone does.
Do the same with the letters. Be organized, factual and polite. Avoid speculation. Act "like a civil adult," France said. Be persistent "if it's a legitimate claim," she said. "Especially if it's a high-dollar claim, I wouldn't necessarily take the first 'no' as the final statement."