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Deloitte IT projects plagued with troubles around the country

The Deloitte logo is seen on a commercial tower at Gurgaon, on the outskirts of New Delhi in this August 9, 2012 file photo. U.S. regulators on December 3, 2012 charged the Chinese arms of five top accounting firms, including Deloitte, with securities violations over their refusal to produce certain audit papers for U.S.-listed Chinese companies. REUTERS/Parivartan Sharma/Files (INDIA - Tags: BUSINESS LOGO CRIME LAW)
)Parivartan Sharma/REUTERS

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In its brochures, Deloitte Consulting proclaims a record of “smooth implementations” of complex technology projects. But in courts, school systems, and government agencies in several states, the roll-out of computer systems built by the global consulting firm have proved to be anything but smooth.

From Florida and Pennsylvania to California, multimillion-dollar projects managed by the New York consulting giant have come in behind schedule, over budget, and riddled with problems. It is a situation that has been repeated in Massachusetts this summer, as Deloitte was two years late and $6 million over budget in delivering a system to manage unemployment claims, and, separately, the Department of Revenue fired the firm for falling behind on a $114 million tax-system overhaul mired in errors.

In Florida’s Miami-Dade County, school officials fired Deloitte in 2009, partway through an $84 million contract to overhaul the district’s computer system. After paying Deloitte $30 million and having “virtually nothing” usable they could rescue, Superintendent Alberto Carvalho said, the district turned the project over to its in-house technology department, which completed it on time and within the budget.

From Florida and Pennsylvania to California, multimillion dollar technology projects managed by Deloitte have come in behind schedule, overbudget, and riddled with problems. It’s a situation that’s been repeated in Massachusetts this summer, as Deloitte delivered a system to manage unemployment claims two years late and $6 million over budget, and the Department of Revenue fired the firm for falling behind on a $114 million tax-system overhaul mired in errors.

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