Admits the company has "made a bunch of mistakes," and vows to sin no more. Sort of:
"...My hope at the end of this is that the service ends up in a better place and that people understand that our intentions are in the right place and we respond to the feedback from the people we serve."
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About the blogger
Hiawatha is a business reporter and columnist covering the high-tech industry for the Boston Globe business section. His weekly Tech Lab gadgets and software reviews appear in the Globe every Thursday.