Cellphone firms OK consumer accord

Pact with Mass., 31 states expands rights of buyers

By Peter J. Howe

Globe Staff / July 22, 2004

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Three of the biggest US wireless telecommunications carriers have negotiated a pact with attorneys general in Massachusetts and 31 other states that could expose them to civil fines if they fail to deliver promised new consumer protections, including letting people cancel new service within 72 hours without paying any fee. (Full Article: 709 Words)