Perspectives | Business Intelligence

Researchers seek to untangle the e-mail thread

By Robert Weisman

Globe Staff / August 15, 2004

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E-mail is a victim of its own success. That's the conclusion of IBM Corp. researchers in Cambridge, who have spent nearly a decade conducting field tests at IBM and other companies about how employees work and use electronic mail. It's clear to them that e-mail has become the Internet's killer application. (Full Article: 768 Words)