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The ER's in urgent need of a fix

One study says half of ER cases don't belong there.

By Scott Kirsner

Globe Correspondent / August 25, 2008

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An emergency at the ER. Recent research from the New England Healthcare Institute found that roughly a quarter of all emergency-room visits were for non-urgent issues, and another quarter could have been addressed (or prevented) by a visit to a doctor's office. Harvard Pilgrim Health Care chief executive Charles Baker studies the research and suggests the healthcare system should do ... (Full article: 576 words)