FCC launches probe of Google Voice service complaints
WASHINGTON - Federal regulators will look into complaints by AT&T Inc. that Google Inc.’s free messaging and calling service, Google Voice, blocks calls to rural communities where local phone companies charge high connection fees.
The Federal Communications Commission yesterday sent a letter to Google requesting information about its Voice service, which lets people sign up for one number that can route incoming calls to cell, office, or home phones. The service also lets users place calls, including international calls, at low rates.
As part of a broader quarrel with Google, AT&T has complained that Google Voice blocks calls to phone numbers in some rural communities to reduce the access charges it must pay. So-called common carrier regulations prevent AT&T and other big phone companies from blocking those same calls.
Google Voice “has claimed for itself a significant advantage over providers offering competing services,’’ AT&T said in a letter to the FCC last month. Those concerns were echoed in a letter sent to the FCC this week by 20 members of Congress who represent rural districts.
Among other things, the FCC is asking Google to explain how its Voice service works, whether it blocks calls to certain numbers, and whether it informs users that it does so.
In a blog post yesterday, Richard Whitt, Google’s Washington telecom and media counsel, explained that Google Voice restricts calls to phone numbers held by companies that “charge exorbitant termination rates for calls’’ and “partner with adult sex chat lines and ‘free’ conference calling centers to drive high volumes of traffic.’’
He said Google could not afford to offer the service “if we paid these ludicrously high charges.’’ Google also maintains that its Voice service should not be subject to common carrier laws because it is a free, Web-based software application, not a replacement for traditional phone service.
AT&T’s complaint comes as the FCC prepares to vote Oct. 22 on “network neutrality’’ rules that would prohibit the big phone and cable companies from favoring or discriminating against Internet traffic flowing over their broadband networks.
That proposal has pitted Google and other Internet companies that support net neutrality against the big phone and cable companies.
This is not the first time the FCC has looked at Google Voice. The agency has been investigating why Apple Inc. does not allow a Google Voice application to run on the iPhone, which is carried in the United States by AT&T.