THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING
Innovation Economy

Why Boston needs more alpha users

Laura Fitton is chief executive of the Boston start-up Oneforty. Laura Fitton is chief executive of the Boston start-up Oneforty. (Doc Searls for The Boston Globe/File 2009)
By Scott Kirsner
April 5, 2010

E-mail this article

Invalid E-mail address
Invalid E-mail address

Sending your article

Your article has been sent.

  • E-mail|
  • Print|
  • Reprints|
  • |
Text size +

Highlights from Scott Kirsner’s Innovation Economy blog.

Help wanted: Alpha users. Here’s how I define an alpha user: someone who tries out new websites, mobile apps, and digital services — and then helps to spread the word.

Think of the person who first told you about Twitter, Foursquare, Evernote, or Vlingo. Alpha users are the folks who let you know what’s worth checking out. They nudge you toward the new, via their blogs or Twitter streams, or when you bump into them in person.

And alpha users are crucial to Internet and mobile start-ups that are trying to build momentum. They serve as unpaid PR minions, or what Seth Godin calls sneezers, spreading the word through their networks. Some have thousands of followers on Twitter, or tens of thousands of blog readers. That can be incredibly powerful.

Silicon Valley is full of alpha users, people like Dave McClure and Robert Scoble. Some times, they may not explicitly be writing up their impressions of a new site or service; they may simply start using it, or add it to their blogs as a new feature.

Boston would benefit from an alpha user population explosion. That’s painfully obvious to me when I talk to Internet start-ups trying to get their first couple of thousand users.

“We’re focusing on getting influencers and evangelists to start using our service,’’ Sparkcloud’s Nick Tommarello said. He has a team member trying to develop a list of such folks locally, since Sparkcloud is focused on building critical mass in Boston first.

I think just about anyone can evolve into an alpha user; rather than just blogging or tweeting about your own business (or social life), all it requires is checking out a new site or app once in a while, and sharing your reactions or simply integrating it into your blog or website.

Sometimes, alpha users may also be investors in companies they’re highlighting, and that’s not a bad thing — so long as they disclose the connection.

Here’s my list of 10 influential alpha users in the Boston area, along with their Twitter handles:

  • Venture capitalist Bijan Sabet (@bijan on Twitter) of Spark Capital. Yes, he’s an investor in some of the services he uses, such as Twitter and the blogging service Tumblr, but he’s also an active user of Flickr, last.fm, Stickybits, and other novel stuff.

  • Antonio Rodriguez, an entrepreneur who just joined Matrix Partners as an investor (@antrod). Rodriguez has written recently about why he felt compelled to order Apple’s new iPad, using the Nike+ run-tracking system, and hacking Google’s NexusOne phone.

  • Google Ventures executive (and former entrepreneur) Rich Miner talks not only about Google’s Android operating system, which he helped develop, but services like Foursquare, Oneforty, Vitality’s GlowCaps, and Google investments like SCVNGR. (@richminer.)

  • Laura Fitton (@pistachio) was an early consultant and speaker on the dynamics of social media; now, she’s chief executive of the Boston start-up Oneforty, which manages a directory of Twitter-related software. She has 52,000 Twitter followers.

  • Steve Garfield was among the first vloggers (video bloggers), someone who tested all sorts of new cameras and video-sharing sites. More recently, Garfield was one of the first Bostonians to regularly broadcast live video from his mobile phone using the Qik service. (@stevegarfield)

  • Author, conference organizer, and social media consultant Chris Brogan thinks constantly about how technology is changing the way we talk to each other (and the way we interact with businesses). He has amassed 130,000 followers on Twitter, where he is @chrisbrogan.

  • He is omnipresent at social media gatherings, and every time I see Joselin Mane (@joselinmane), he fills me in on a new site, like SpeakerRate — a way to share slides from your presentations and let the audience rate you. (Disclosure: Mane was just a speaker at a conference I helped organize.)

  • IBM technology architect Eric Andersen is a hardcore Foursquare user (he’s mayor of nearly 100 spots around town); he’s also good for tips on new mobile apps like Gatsby, which helps make introductions to people based on shared interests. (@eric_andersen)

  • Angel investor, entrepreneur, and MassTLC board member Bill Warner tries new technologies like Prezi and the blogging service Posterous (in which he is an investor) and frequently posts videos from local start-up events. (@billwarner)

  • Performable chief executive and Compete.com cofounder David Cancel often mentions a new bookmarklet he’s trying out, or a new start-up like Next Big Sound that he’s helping get off the ground as an angel investor. (@dcancel)

  • I left out some people who may have a vast blog audience or Twitter following, but don’t regularly test new stuff, as well as others who may always tell you about some cool new Android app when you see them at a cocktail party, but don’t have a public platform.

    To me, neither of those kinds of people qualify as true alpha users. But who else would you add to the list?

    For the full Innovation Economy blog, updated daily, visit www.boston.com/innovation.