THIS STORY HAS BEEN FORMATTED FOR EASY PRINTING
Innovation Economy

Listen carefully; the menu has changed

By Scott Kirsner
Globe Correspondent / July 19, 2010

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Highlights from Scott Kirsner’s Innovation Economy blog. Your call is important to us. IVR is an evil acronym: It stands for interactive voice response. Most times you call an 800 number with a question about your credit card bill or a problem with your laptop, you’re dealing with an IVR system that asks you to speak a phrase or punch ... (Full article: 752 words)

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