Verizon drops new supplier surcharge after customer complaints
Verizon Communications cancelled a days-old supplier surcharge on high-speed Internet service after customers complained that the company was taking advantage of them by replacing an expiring government tax with a fee of its own.
"We have listened to our customers and are eliminating this charge in response to their concerns," said Bob Ingalls, chief marketing officer of Verizon Telecom.
Verizon stopped collecting a federal tax called the Universal Service Fund on DSL customer bills on Aug. 14 and replaced it last Saturday with its own fee that comes out to be just slightly less. The new fee, called a supplier surcharge, was to go to Verizon.
Some of Verizon's 6 million DSL customers had reacted with dismay to the new supplier surcharge, which is equal to 8 to 9 percent of their monthly bill.
(By Bruce Mohl, Globe staff)