Citizens offers new online security measures
Citizens Financial Group Inc. is offering two initiatives providing enhanced online banking security measures, the company said today.
They are Safe with Citizens and Safe with Charter One, including multi-level authentication and increase security while maintaining a user-friendly customer experience, according to the company.
"Our customers are able to do their banking anytime, anywhere and anyhow they please,” said Bill Wray, vice chairman and chief executive of Citizens Financial Group. The initiatives will provided additional assurance that "their personal and account information are secure," he said.
The first component of the initiative was launched on Citizens Bank and Charter One Bank web sites. Customers now type in their user IDs and passwords on separate pages to conduct their online banking. Beginning this month and continuing through May, Citizens and Charter One customers will be prompted to enroll in the two programs.
Enrollment will involving choosing an image and phrase, selecting questions and answers, and verifying an email address. It will take only a few minutes, the bank said.
Citizens Financial Group is a $161 billion commercial bank holding company headquartered in Providence, R.I., and has more than 1,600 branches, approximately 3,100 ATMs and more than 25,000 employees. It operates a 13-state branch network.
Citizens is owned by The Royal Bank of Scotland Group plc.
(Thomas C. Palmer Jr., Globe staff)
