NStar launches new customer phone service

AT&T Inc. said it has implemented a new voice method for managing NStar's customer-service calls.

AT&T of Texas provides communications services; NStar is a local utility that delivers electricity and natural gas to more than 1.3 million customers.

AT&T said its VoiceTone solution is designed to "enhance the customer-calling experience by replacing time-consuming menus and touch-tone prompts with conversational interactions."

AT&T added, "Customers ask questions, make requests, and receive accurate, natural-voice responses."
(By Chris Reidy, Globe staff)