Mass. settles with AOL for $165,000

Massachusetts will receive $165,000 as part of a 48-state settlement with America Online, Massachusetts Attorney General Martha Coakley said today.

The agreement requires AOL, an Internet services provider, to make significant changes in honoring cancellation requests and in making refunds for unauthorized service charges, Coakley’s office said.

The settlement resolves complaints that consumers were experiencing difficulties when attempting to cancel their services.

‘‘This settlement ensures that AOL will no longer charge customers for services that they thought they had canceled,’’ Coakley said in a statement.
(By Chris Reidy, Globe staff)