Norwegian telcom chooses Nuance tech.

Nuance Communications Inc. said today that it has provided Telenor, a Norwegian telecommunications company, with speech-powered features for Telenor's customer-care solutions.

Based in Burlington, Nuance focuses on speech and imaging solutions.

Nuance said that the call steering application for Telenor went live in March and handles 25,000 calls per day.

Nuance also said that the time a customer spends in the self-service system has been reduced by 20 percent since the introduction.
(Chris Reidy, Globe staff)