American Airlines passenger service agents are voting on whether to form a union, a process that began two years ago and weathered a bankruptcy filing by American and several attempts by the airline to stop the organizing effort by the Communication Workers of America.
About 9,600 passenger service agents who handle tickets and cargo, work in the VIP lounges, and take customer service calls will start voting Tuesday. They have until Jan. 15 to vote online or by phone.
About 120 agents at Logan International Airport, plus an additional 20 local workers who were laid off in November but still have voting rights, are participating in the election.
American Airlines is currently restructuring operations through the bankruptcy process. Most of its workers are unionized, including pilots, flight attendants, baggage handlers, and mechanics.