Boston will become the first market to get a new generation of Bank of America automatic teller machines that will offer video chats with tellers and other new services, the Charlotte, N.C. financial services giant said Thursday.
The new machines will make their first appearance later this month at Bank of America’s Back Bay banking center at 133 Massachusetts Avenue., a Bank of America spokeswoman said. The bank will roll out the new machines to other parts of Boston and the country throughout 2013.
In a press release, Bank of America promised that the video service, dubbed Teller Assist, would give customers the same quality of assistance they receive when they go into a branch. Customers would have access to tellers via video from 7 a.m. to 10 p.m. during the week, and 8 a.m. to 5 p.m. during weekends.
In addition to video tellers, the new ATMs will allow to cash checks for the exact amount, including the change and receive cash in different denominations, including $1, $5, $20 and $100. Eventually, the ATMs will allow customer to deposit checks and receive cash back; split a deposit into two or more accounts; and make loan or credit card payments.
“We know that customers want to bank on their schedule – not ours – so we are constantly looking at how to deliver more convenient banking options to them,” Katy Knox, a retail banking and distribution executive said in a statement.