Citizens Bank has launched an effort to make it easier for customers to know and understand the fees associated with their checking accounts.
A new series of graphics and online videos clearly define fees associated with overdrafts, processing, and other account management policies. Tips on how to avoid overdrawing an account will also be available.
There is a separate guide for each of the bank’s consumer checking accounts: Green Checking, Checking with Interest, and Circle Gold Checking with Interest.
“Our customers typically choose to bank with us because of how easy it is to access their accounts at their local branch, at an ATM, online or on their mobile phones,” said Brad Conner, vice chairman of consumer banking for RBS Citizens Financial Group in a statement. “We want to make the information about how their Citizens Bank checking accounts work just as easy to access.”
The checking guides supplement already existing terms and conditions agreements available on www.citizensbank.com.