Toyota unveils its Corolla Furia Concept car during the North American International Auto Show in Detroit, Monday, Jan. 14, 2013. (AP Photo/Carlos Osorio)
Lentz: Toyota winning back buyers with new models
Toyota unveils its Corolla Furia Concept car during the North American International Auto Show in Detroit, Monday, Jan. 14, 2013. (AP Photo/Carlos Osorio)
By DEE-ANN DURBIN
AP Auto Writer /
January 15, 2013
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We’re confident now that we have the data gathering in place that we can identify things quicker than before. We have centers around the country now that really examine what’s going on in the marketplace. We have rapid-result teams. Any issue that we have with a customer where we feel that we may have a safety issue, we have a team that goes out within 24 hours to respond to that. So that’s all the upside to the crisis we've gone through. We have better processes to deal with customer issues than we ever have.’’![]()
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