Q. I had a most unpleasant experience with a repair shop. I am an older woman and when the mechanic repaired my car, the part was defective, only lasting about a week. He said he would replace the defective part for $100. When I expressed surprise, he said he could put in a “lower grade replacement” for $50, but that I might soon experience the failure of the part again. Of course, I expected him to replace the defective part for free, but when I tried to get in a word, he continued to talk over me. Needless to say I was in a bind, as to pay another mechanic to re-do his work would have been much more money. I am not writing to ask your help in solving the problem, but was interested in your feedback. Perhaps I am just looking for validation over my anger and disappointment because the experience was upsetting.
A. Most repair shops offer some type of warranty; some cover just parts, others cover parts and labor. Repair shops affiliated with AAA Approved Repair Network guarantee their work parts and labor for 12 months or 12,000 miles, whichever comes first. It is odd in today’s business world that any repair shop wouldn’t offer at least a 30 day warranty. I too would be both angry and disappointed.