Car dealerships aren't going anywhere. Tesla Motors has tried opening up shop on its own without a franchise agreement and it's still facing lawsuits. And even if you can start the process of buying a car online, you'll need to complete everything -- paperwork and all the rest -- inside a dealership. It's not fun.
But some are better than others, in the hope that good service will mean repeat buyers. According to DealerRater, a website that ranks car dealerships by user reviews, Massachusetts has 18 top-rated dealerships among their respective brand peers. All dealers here have to score a minimum average of 4.0 during the calendar year based on price, quality of work, customer service, friendliness and the overall experience. Only dealers with at least 25 reviews are counted, and DealerRater claims to weed out bogus reviews from the dealers themselves (though with any website that doesn't require real names and addresses, you can never be 100-percent sure).
Have a look at the list, but don't fret if yours didn't make it. What matters is how you felt when you walked away.
- Audi Burlington (Herb Chambers)
- BMW of Peabody (Lyon-Waugh)
- Colonial Chevrolet in Acton
- Colonial Chrysler Jeep Dodge in Hudson
- Jannell Ford in Hanover (single)
- Herb Chambers Honda of Seekonk
- Route 2 Hyundai in Leominster (single)
- Kelly Infiniti in Danvers (Kelly Auto Group)
- Fathers & Sons Kia of West Springfield (franchise)
- Herb Chambers Lexus of Sharon
- Lannan Mazda in Lowell (franchise)
- Mercedes-Benz of Boston (Herb Chambers)
- Michaud Mitsubishi in Danvers (single)
- Milford Nissan (Albrecht Auto Group)
- Father & Sons Audi Porsche Volvo in West Springfield
- Toyota Scion of Braintree (Tufankjian)
- Steve Lewis Subaru in Hadley (single)
- Colonial Volkswagen of Westborough
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About Boston Overdrive
|Clifford Atiyeh is an automotive writer and car enthusiast . He has spent his entire life driving cars he doesn't own.
In the garage: 1995 21-speed Iron Horse, 2002 Jeep Wrangler X (by association)
|Bill Griffith is a veteran Boston Globe reporter, having reviewed cars for more than 10 years and serving as assistant sports editor for 25 years. He was also the paper's sports media columnist.
In the garage: 2006 Subaru Baja
|John Paul is public affairs manager for AAA Southern New England, a certified mechanic, and a Globe columnist. He hosts a weekly radio show on WROL.
In the garage: Hyundai Sante Fe, Chrysler PT Cruiser convertible
|Craig Fitzgerald has been writing about cars, motorcycles, and the automotive industry since 1999. He is the former editor of Hemmings Sports & Exotic Car.
In the garage: 1968 Buick Riviera, 1996 Buick Roadmaster, 1974 Honda CB450
|Keith Griffin is president of the New England Motor Press Association and edits the used car section on About.com. He also writes for the Hartford Business Journal and various weekly newspapers in Connecticut.
In the garage: Mazda 5, Dodge Neon
|George Kennedy is a senior writer for WheelsTV in Acton, which produces video reviews for Yahoo, MSN, and other auto websites.
In the garage: Lifted 1999 Jeep Cherokee